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close this bookInternational Best Practice in Micro and Small Enterprise Development - Working Paper 2 - Micro and Small Enterprise Development and Poverty Alleviation in Thailand - Project ILO/UNDP: THA/99/003 (ILO-ISEP - ILO - UNDP, 2000, 80 p.)
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View the documentPreface
View the documentAcronyms
View the documentExecutive summary
Open this folder and view contents1. Introduction to business development services
Open this folder and view contents2. Assessing business development services
Open this folder and view contents3. Business development service instruments
Open this folder and view contents4. Providing business development services
Open this folder and view contentsAnnexes
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Executive summary

This working paper is part of a series of six working papers prepared under the ILO/UNDP project on micro and small enterprise (MSE) development in Thailand. It reviews international best practice in the area of business development services1 (BDS) and assesses the potential for replication of some of the more promising approaches in Thailand. Readers interested in getting a full understanding of the various issues underlying the supply of and demand for business services in Thailand are encouraged to review this working paper alongside working papers 1 and 5.

1 Business development services (BDS) refers to any kind of business development support that is not
financial.

The business development services (BDS) covered by this working paper include: access to various types of information of direct interest to micro and small enterprises; consultancy services; skill and business training; marketing services; and technology transfer and development. The main types of business development service providers reviewed and assessed include both institutional, not-for-profit business development service providers (such as government agencies, parastatal organizations, membership organizations, non-government organizations and associations of micro and small enterprises) and commercial for-profit business development service providers, such as consultants, consultancy firms and suppliers.

Various types of bodies provide business development services. These include government agencies, non-government organizations, private sector providers, and micro and small enterprises associations. These bodies may also be organised in networks, and the same services may be offered through a number of channels or sources of BDS. Similarly, the same channel or source may offer a number of services. Therefore, this working paper also reviews and assesses the more promising sources and channels of BDS based on international best practice.

The criteria for assessing the effectiveness of BDS instruments and performance are also described. These criteria relate to the outreach, efficiency, effectiveness and institutional and financial sustainability of the various BDS instruments and business development service providers reviewed in this working paper.

This working paper comes at a particularly opportune time when the Royal Thai Government has adopted a policy to gradually transfer the direct provision of BDS by government agencies to other service providers outside the Government. It is hoped that this working paper will be useful to the Government in deciding which types of BDS instruments and service providers should be promoted.