 | | Overview |
 | | 7.1 Warm-up exercise: what kind of negotiator are you? |
 | | 7.2 Trainer presentation |
 | | 7.3 Role-play/case-study: the bulldozer disagreement |
 | | 7.4 Exercise: the language of negotiation |
 | | 7.5 Role-play/case-study: hawker/council confrontation |
 | | 7.6 Skill transfer exercise |