Cover Image
close this bookHandbook for Emergencies - Second Edition (UNHCR, 1999, 414 p.)
View the document(introduction...)
View the documentUsing the Handbook
View the documentIntroduction
View the documentAbbreviations
View the documentUNHCR's Mission Statement
close this folder1. Aim and Principles of Response
View the document(introduction...)
View the documentDefinition and Aim
View the documentResponsibilities
View the documentPrinciples of Response
close this folder2. Protection
View the document(introduction...)
View the documentIntroduction
View the documentProtection in Emergencies
View the documentInitial Actions
View the documentPhysical Safety of Refugees
View the documentEmergencies as a Result of Changes in Government Policy
View the documentOther Persons of Concern to UNHCR
View the documentDurable Solutions
View the documentKey References
View the documentAnnexes
close this folder3. Emergency Management
View the document(introduction...)
View the documentIntroduction
View the documentThe Key Emergency Management Functions
View the documentStages in Refugee Emergency Operations
View the documentKey References
close this folder4. Contingency Planning
View the document(introduction...)
View the documentIntroduction
View the documentPlanning as a Process
View the documentContingency Planning Tasks
View the documentCharacteristics of a Good Plan
View the documentKey References
View the documentAnnexes
close this folder5. Initial Assessment, Immediate Response
View the document(introduction...)
View the documentIntroduction
View the documentOrganizing the Assessment
View the documentImmediate Response
View the documentProtection and Material Assistance
View the documentKey References
View the documentAnnexes
close this folder6. Operations Planning
View the document(introduction...)
View the documentIntroduction
View the documentOperations Planning Tasks
View the documentAllocation of Responsibilities
View the documentAnnexes
close this folder7. Coordination and Site Level Organization
View the document(introduction...)
View the documentCoordination
View the documentOrganization at the Site Level
View the documentKey References
View the documentAnnexes
close this folder8. Implementing Arrangements
View the document(introduction...)
View the documentIntroduction
View the documentImplementing Arrangements
View the documentImplementing Procedures
View the documentMonitoring, Reporting and Evaluation
View the documentSpecial Considerations
View the documentKey References
View the documentAnnexes
close this folder9. External Relations
View the document(introduction...)
View the documentRelations with Government and Diplomatic Corps
View the documentRelations with the Media
View the documentFunding and Donor Relations
View the documentFormal Written Communications
View the documentAnnexes
close this folder10. Community Services and Education
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentOrganizing Community Services
View the documentHuman Resources
View the documentFamily Tracing and Reunification
View the documentGroups at Risk and Vulnerable Groups
View the documentEducation
View the documentKey References
View the documentAnnexes
close this folder11. Population Estimation and Registration
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentPopulation Estimates
View the documentRegistration
View the documentKey References
View the documentAnnexes
close this folder12. Site Selection, Planning and Shelter
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentOrganization of Response
View the documentCriteria for Site Selection
View the documentSite Planning: General Considerations
View the documentSite Planning: Specific Infrastructure
View the documentShelter
View the documentReception and Transit Camps
View the documentPublic Buildings and Communal Facilities
close this folder13. Commodity Distribution
View the document(introduction...)
View the documentOverview
View the documentWhen to start distribution
View the documentChoosing a Commodity Distribution System
View the documentComponents of Distribution Systems
View the documentThe Role of Refugee Women
View the documentMonitoring
View the documentKey References
close this folder14. Health
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentHealth Assessment, Planning, Monitoring and Surveillance
View the documentMain Health Programmes
View the documentOrganization of Refugee Health Care
View the documentHuman Resources and Coordination
View the documentKey References
View the documentAnnexes
close this folder15. Food and Nutrition
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentOrganization of Food Support
View the documentNutritional Assessments
View the documentGeneral Feeding Programme
View the documentSelective Feeding Programmes
View the documentInfant Feeding and use of Milk Products
View the documentKey References
View the documentAnnexes
close this folder16. Water
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentAssessment and Organization
View the documentThe Need
View the documentImmediate Response
View the documentWater Supply Systems
View the documentWater Sources
View the documentPumping Equipment
View the documentTreatment
View the documentStorage
View the documentDistribution
View the documentKey References
close this folder17. Environmental Sanitation
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentBasic Principles And Standards
View the documentHuman Resources And Organization
View the documentHuman Excretia Disposal
View the documentSolid Wastes
View the documentWastewater
View the documentPest and Vector Control
View the documentGeneral Hygiene
View the documentDisposal Of The Dead
View the documentKey References
View the documentAnnexes
View the documentAnnexes
close this folder18. Supplies and Transport
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentOrganization of the Supply Chain
View the documentSupplies
View the documentTransport
View the documentReception of Goods
View the documentStorage
View the documentStock Management
View the documentKey References
View the documentAnnexes
close this folder19. Voluntary Repatriation
View the document(introduction...)
View the documentOverview
View the documentIntroduction
View the documentUNHCR's Role in Voluntary Repatriation
View the documentConditions For a Voluntary Repatriation
View the documentOn Route
View the documentOn Arrival in Country of Origin
View the documentKey References
View the documentAnnexes
close this folder20. Administration, Staffing and Finance
View the document(introduction...)
View the documentIntroduction
View the documentEmergency Staffing
View the documentBudget and Finance
View the documentNon-Expendable Property and Office Supplies
View the documentOffice Premises
View the documentOfficial Transport
View the documentOffice Organization
View the documentKey References
View the documentAnnexes
close this folder21. Communications
View the document(introduction...)
View the documentIntroduction
View the documentCommunications Management
View the documentTelecommunications
View the documentUNHCR Telecommunications Network Field Preparations
View the documentKey References
View the documentAnnexes
close this folder22. Coping with Stress
View the document(introduction...)
View the documentIntroduction
View the documentIdentifying Stress Symptoms
View the documentTechniques for dealing with Stress
View the documentKey References
close this folder23. Staff Safety
View the document(introduction...)
View the documentIntroduction
View the documentThe UN Security System
View the documentEssential Plans
View the documentSecurity
View the documentSecurity Management
View the documentKey References
close this folder24. Working with the Military
View the document(introduction...)
View the documentIntroduction
View the documentCategories of Military Forces
View the documentPossible Roles of Military Forces in Humanitarian Operations
View the documentCoordination Between Military Forces and Civilian Agencies
View the documentKey References
View the documentAppendix 1 - Catalogue of Emergency Response Resources
View the documentAppendix 2 - Toolbox
View the documentAppendix 3 - Memoranda
View the documentAppendix 4 - Glossary

Annexes

Annex 1 - Common Communications Equipment and Terminology

Common
name or
acronym

Full name

Description and Use

Codan

Manufacturer's name

High frequency radio system using voice communication,
commonly used in vehicles

DAMA

Demand Assigned Multiple Access

Satellite (VSAT) system which allows multiple lines
of telephone, fax and data to be transmitted via
satellite

DTS

Digital Transmission System
(proprietary name)

A successor to PACTOR, allowing the transmission
of e-mail messages by radio

HF

High Frequency

Range of frequency of radio waves used for long
distance radio communication

INMARSAT

International Mobile Satellite
Organization
(originally called International
Maritime Satellite Organization)

Phone system which provides global phone, fax
and data transmission via satellite

Factor

Packetised Telex Over Radio

System whereby printed messages can be sent by
radio

SATCOM

Satellite Communications

Generic term for any satellite communications
system

SATCOM A, B,
C, M, Mini-M

Refers specifically to INMARSAT
terminals used by UNHCR

Telephone system used for voice, fax and data
communications. The equipment comes in various
sizes, from suitcase size to small laptop and with
varying capabilities from simple telex to video-
conferencing

SITA

Soci International de
Tcommunications Anautiques

An organization which provides a global
communications network for airline reservations and
ticketing. It can also provide a communications
network for non-airline customers (e.g. UNHCR)

UHF

Ultra High Frequency (Higher than VHF)

Range of frequency of radio waves used for short
distance radio communication

VSAT

Very Small Aperture Terminal

Satellite system which allows multiple lines of
telephone, fax and data to be transmitted via
geo stationary satellite

VHF

Very High Frequency

Radio waves used for short distance radio
communications (e.g. handsets or walkie-talkies)

VHF Repeater

Very High Frequency Repeater

Equipment used to extend the range of VHF short
distance radio communications to a range of 20 to
80 km, depending on the topography

Annex 2 - Message Identification

The following instructions are for telecommunications operators who need to keep a formal log of all messages received and transmitted (including e-mail, fax and PACTOR). The principles are that in each case "HCR" must appear in the prefix and whatever the type and means of communication, each message must bear one number unique to that transmission for each addressee.

Components of the message identity are:

· Message from Headquarters to the Field: HCR/aaaaa/9999

· Message from the Field to Headquarters: aaaaa/HCR/9999

where aaaaa is the official UNHCR location (Duty Station) code of the Field Office concerned, and 9999 is a four figure sequential number starting at 0001 on the 1" of january each year.

· Between field offices: aaaaa/bbbbb/HCR/9999

where aaaaa is the five letter location code for the sending field office and bbbbb is the five letter location code for the addressee, and 9999 = four figure sequential number, starting at 0001 on the 1" of January each year.

· To non-UNHCR addressees: aaaaa/MSC/HCR/9999

There are two categories of four figure sequential numbers which may be used:

Category A is used for communications between Headquarters and field offices and between field offices with a considerable message exchange. The number used would be the next in the series for communications that year between the originator and addressee.

Category B is for UNHCR addressees who do not fall into Category A and for non-UNHCR addressees. If there are many such messages, two series may be used: UNHCR and non-UNHCR. All series or sequences restart at 0001 on the 1" of January.

Examples

Category A messages:

HCR/ANGLU/0123 means the 123rd message from Headquarters to Luanda, Angola this year. ANGLU/HCR/0210 means the 210th message from Luanda, Angola to Headquarters this year. ANGLU/RSAPR/HCR/0097 means the 97th message from Luanda to Pretoria, South Africa this year (where Luanda and Pretoria use sequential numbering).

Category B messages:

ANGLU/SENDA/HCR/0024 means a message from Luanda to Dakar, Senegal, and which is the 24th Category B message this year from ANGLU (where Luanda and Dakar do not use sequential numbering).

If there is more than one addressee, a separate message identity must be used for each. If the message is being sent to some addressees for information only, this should be indicated in brackets after the respective message identity. For example messages from Luanda to Headquarters for action, copied to Dakar for information, would bear the following:

ANGLU/HCR/0124
ANGLU/SENDA/HCR/0024
(SENDA for info)

In order that the system can work effectively any missing sequential number in Category A must be reported to the other category A addressee as soon as possible, and the last number of the year (or of a series) must be reported to each category A addressee. If a category A number is duplicated by mistake, correct this by allocating the next available number and reporting this number to the addressee by a service (SVC) message. Note that the SVC message itself should also be numbered. Indicate the date or subject to avoid any danger of confusion.