79. Provide feedback to staff65
Despite its inevitability and importance, feedback or information
about workplace performance is enjoyed and performed effectively by few.
However, the benefits of knowing how to deliver feedback are immense. Clear and
direct feedback reduces uncertainty, solves problems, builds trust, strengthens
relationships, and improves work quality.
The following guidelines will help managers acquire feedback
specific. Give descriptive examples of the behaviour or performance at
descriptive. Instead of evaluative. Referring to observable behaviour deals with
fact rather than opinion.
aware. Of non-verbal communication. Unintended displays of feedback, like
raising eyebrows, constitutes opinion.
appropriate timing. Feedback is usually most effective right after the work
performance occurs or immediately after it is asked for. Ensure privacy and
allow time for discussion.
for impact. Positive and negative input about job performance should be made at
least weekly to increase its impact and lessen potential