82. How to ask for feedback68
Staff are usually reluctant to provide any feedback to their
bosses, especially if it is negative. But your staff know you better than anyone
else you work with. Their reactions to your behaviour, and their suggestions for
how you can improve yourself as a manager, are important information. You should
make sure you get it ently.
Here are some hints for getting more and better feedback from
Ask more open-ended questions. Use words like who, what, when, where, why
and how to ask questions. Avoid questions that can be answered with a simple yes
or no. "How can I present this more clearly?"
more "suppose" questions. This type of question makes the listener put himself
or herself in someone else's position. "Suppose this were your problem. How
would you deal with it?"
Echoes. Echoing is a repetition of the speaker's words followed by a
pause. It encourages the speaker to elaborate on a point. "You're saying the
team has some problems?"
Reassure. Reassurance is letting the speaker know that you understand his
or her position because you've been in a similar situation yourself. "I know
what you mean. I didn't understand the policies when they were introduced
Reflect. Reflection is neutral observation of the feelings you see in
someone else. "You seem very concerned about this issue."
Listen. People say more and they say it better when they believe that
someone is really listening to