|Hundred Tips for a Better Management (Aga Khan Foundation, 1993, 70 p.)|
Give a lot, expect a lot, and if you don't get it, prune. Tom Peters, Management Expert
Great emphasis is placed on giving positive feedback. Yet sometimes a manager must discuss poor performance with staff and give negative feedback. When people make mistakes, and it is your job to correct them, remember that people may not always respond well to criticism.
What you can do is to deliver your criticism in a constructive
way, that is: