89. Do your staff need training? To find out, ask74
Conduct a training needs analysis which truly represents the needs
of those being trained.
The goal of training is to provide staff with knowledge and skills
they don't have. To determine what skills and knowledge workers lack, you need
to ask managers, employees, and clients.
Don't assume that management is responsible for knowing where all
the deficiencies are. If a training is being designed to improve the skills of
staff members, doesn't it make sense to ask them what skills the training should
focus on? Similarly, if a training is planned in an effort to improve service
delivery, then ask those who receive the service what needs to be improved.
Some tips for conducting a training needs
Check out the complaints you're receiving from clients, for, complaints
are symptoms of training needs.
Monitor the work force for personal problems or concerns like health that
could be met with a training.
Provide exit interviews to employees who leave voluntarily and analyse
the trends, wherein, they have found problems with the organisation.
- Administer an employee attitude
survey which will yield important information about the need for employee or
a simple questionnaire for managers with open-ended questions like, "What
training programmes do you think we have to offer to improve the skills of our
- Examine the
major deficiencies that are highlighted in employee performance
- Conduct interviews,
with both managers and employees, that probe deeper into training needs than a