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close this bookHandbook for Emergencies - Second Edition (UNHCR, 1999, 414 p.)
View the document(introduction...)
View the documentUsing the Handbook
View the documentIntroduction
View the documentAbbreviations
View the documentUNHCR's Mission Statement
Open this folder and view contents1. Aim and Principles of Response
Open this folder and view contents2. Protection
Open this folder and view contents3. Emergency Management
Open this folder and view contents4. Contingency Planning
Open this folder and view contents5. Initial Assessment, Immediate Response
Open this folder and view contents6. Operations Planning
Open this folder and view contents7. Coordination and Site Level Organization
Open this folder and view contents8. Implementing Arrangements
Open this folder and view contents9. External Relations
Open this folder and view contents10. Community Services and Education
Open this folder and view contents11. Population Estimation and Registration
Open this folder and view contents12. Site Selection, Planning and Shelter
Open this folder and view contents13. Commodity Distribution
Open this folder and view contents14. Health
Open this folder and view contents15. Food and Nutrition
Open this folder and view contents16. Water
Open this folder and view contents17. Environmental Sanitation
Open this folder and view contents18. Supplies and Transport
Open this folder and view contents19. Voluntary Repatriation
Open this folder and view contents20. Administration, Staffing and Finance
Open this folder and view contents21. Communications
Open this folder and view contents22. Coping with Stress
Open this folder and view contents23. Staff Safety
Open this folder and view contents24. Working with the Military
View the documentAppendix 1 - Catalogue of Emergency Response Resources
View the documentAppendix 2 - Toolbox
View the documentAppendix 3 - Memoranda
View the documentAppendix 4 - Glossary

Using the Handbook


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Chapters may be located quickly by using the key on the contents page. Particular subjects may be located by using the index. The handbook is structured as follows:

Section One summarizes UNHCR's mandate of international protection and the aim and principles of emergency response;

Section Two deals with emergency management;

Section Three covers the vital sectors and problem areas in refugee emergencies, including health, food, sanitation and water, as well as key field activities underpinning the operations such as logistics, community services and registration. The chapters in this section start with a summary so that readers, who might not need the full level of detail in each of these chapters, can understand the basic principles of the subject quickly;

Section Four gives guidance on the support to field operations, primarily administration and staffing;

The Appendices include UNHCR's Catalogue of Emergency Response Resources, which set out what resources can be immediately deployed, and how and when. The appendices also include a "Toolbox" which gathers, in one location, the standards, indicators and useful references used throughout the handbook.

In addition to the Catalogue of Emergency Response Resources, another key companion reference is the Checklist for the Emergency Administrator to which is annexed many of the essential UNHCR forms, policy documents, and guidelines referred to in this handbook, which are necessary for the administrator setting up a new office. Another key companion reference is the UNHCR Manual- this is valid at time of going to press; however, chapter 4 of the Manual dealing with programme and project management is due to be updated and replaced by the Operations Management System Field Manual.

Any part of this handbook may be copied or adapted, provided that the source is acknowledged.