|Organizational Performance and Change Management - Workshop proceedings - October 1-3, 1997, International Institute of Rural Reconstruction (IIRR), Philippines (IIRR, 1997)|
PERFORMANCE INDICATORS ARE by-products of organizational change management. They are learnt from past experiences, as the WVI example shows. WVI developed its 7Ss after two years of a painful change process. They provided the workshop with a summary of what they have gone through. Their methods are now being used to benchmark performance and change management.