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close this bookHundred Tips for a Better Management (Aga Khan Foundation, 1993, 70 p.)
close this folderGiving feedback
View the document77. Try coaching63
View the document78. Maintain control through management tools64
View the document79. Provide feedback to staff65
View the document80. Make feedback valuable66
View the document81. Don't confuse feedback with evaluation67
View the document82. How to ask for feedback68

81. Don't confuse feedback with evaluation67

Evaluation judges performance when making decisions, for example, about pay increases and promotions. Feedback tells workers how well they are doing and what they can do to improve.

Remember, when giving feedback:

  • Use observable terms instead of judgmental words. There is a different reaction from the employee who is reminded of missing three deadlines than from the same employee who is called irresponsible.
  • Don't expect to accomplish the same results with feedback and evaluation. They are mutually exclusive.
  • Don't expect to always accomplish each purpose in the same meeting. Feedback won't work when employees are threatened and defensive.