86. How to manage conflict71

Conflicts occur because of differences in beliefs or because authority is not clearly delineated, or just because people simply cannot get along. Don't take sides in a conflict, act as an arbitrator and listen to both sides, and evaluate the evidence as objectively as possible. Come to a resolution that is agreeable to both parties.

If you are involved in a conflict and tempers are running high, go somewhere to be alone until emotions cool. Avoid confrontation until you can communicate constructively.

Some suggestions to resolve a conflict:

• Analyse what has happened. Bring reason and logic to bear on the problem. Try to think about what is really involved. Is the conflict fired by a long-standing problem, or is it a product of circumstance, such as having a bad morning?
• Take your time
• Avoid defensiveness
• Avoid deception
• Be willing to admit mistakes and allow others to graciously admit mistakes
• Avoid assumptions
• Once dealt with, put the issue behind you and do not dwell on it.