|Hundred Tips for a Better Management (Aga Khan Foundation, 1993, 70 p.)|
Everyone makes mistakes. Depending on how a manager deals with mistakes, they can contribute to learning and building of responsibility, or they can serve to reinforce failure and negative attitudes. Help people identify the factors that contributed to the error, the possible repercussions and the best way to proceed.
A man who has made a mistake and doesn't correct it is making another mistake. (Confucius)
Try to respond to mistakes soon after they are identified. Correct
mistakes when they are small to prevent them from becoming more serious in the
future. Point out to the party involved that: