 | | (introduction...) |
| | Acknowledgements |
| | Chapter 1: Introduction |
| | Chapter 2: Who has to meet: and for what purpose? |
| | Chapter 3: Interpersonal communication |
| | Chapter 4: Giving a speech in pubic |
| | Chapter 5: Conducting an interview (dealing with complaints) |
| | Chapter 6: Conducting a meeting: the hidden agenda |
| | Chapter 7: Organizing a meeting: the written agenda |
| | Chapter 8. Bibliography |
