|Hundred Tips for a Better Management (Aga Khan Foundation, 1993, 70 p.)|
Anger is natural. It is OK to be angry once in a while. What is important is how you express it when you are angry and how you deal with an angry staff person. Anger is a severe reaction to frustration, a reaction to having our needs or desires blocked, particularly if we believe that the block is arbitrary or unreasonable.
If you are angry: Acknowledge it, determine what made you angry,
and express your anger through the "RDA technique" (Resent, Demand, Appreciate),
If one of your staff gets angry: Get the person away from co-workers, allow the person to express his or her anger, find out the facts, and identify the cause of the anger, and confront the problem.