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close this bookCommunity Participation in Problem-Solving: Managing Conflict (UN Habitat - United Nations Centre for Human Settlements )
View the document(introduction...)
View the documentGuidelines for the trainer
View the documentIntroduction
View the documentA statement of principles
View the document1. The sources of conflict
View the documentII. Styles of conflict-management
View the documentIII. Choosing a style
View the documentIV. Practising assertiveness and co-operation
View the documentV. Exercises in handling conflict
View the documentBibliography

Bibliography

Argyle, M., The Psychology of Interpersonal Behaviours (Harmondsworth, Penguin 1983)

Back, K and K., Assertiveness at Work New York, McGraw-Hill, 1982)

Blake, R.R., The Managerial Grid, Mouton, J.S, Houston, Gulf Publishing Co., 1964)

Bower, S.A., and Asserting Yourself: A Practical Guide for Bower, G.H., Positive Change, Reading, (Addison-Wesley, 1976)

Ellis, P., Getting the Community into the Act: Participatory Activities for Fieldworkers and Trainers Bridgetown, (University of the West Indies, 1983)

Ferrucci, P., What We May Be (Wellingborough, Turnstone, 1982)

Hart, L.B., Learning from Conflict (Reading, Addison-Wesley, 1981)

Kelly, C., Assertion Training: A Facilitator's Guide (San Diego, University Associates, 1979)

Pareek, U., Managing Conflict and Collaboration (New Delhi, Oxford & IBH, 1982)

Pedlar, M., A Managers Guide to Self-Development Burgoyne, J., and (London, McGraw-Hill, 1986) Boydell, T., Ross, M., "Coping with conflict" in Manual for Facilitators, Trainers and Consultants (San Diego, University Associates, 1982)

Sherif, M., and Groups in Harmony and Tension Sherif, C.W., (New York, Harper and Row, 1953)

Thomas, K.W., "Conflict and conflict management", in Dunette, M.D. (ed.), Handbook of Industrial and Organizational Psychology, vol. 11, (Chicago, Rand McNally, 1976)