|Data Elements for Emergency Department Systems - Release 1.0 (Centers for Disease Control and Prevention, 1997, 274 p.)|
|SECTION 7 - ED MEDICATION DATA|
PART OF THE ED PATIENT SATISFACTION GROUP (8.35 AND 8.36)*
*The ED Patient Satisfaction Group includes data elements 8.35 and 8.36. A single iteration of this group is used to report each dimension of patient satisfaction that is assessed.
Aspect of ED care for which patient satisfaction is reported.
Specification of the type of patient satisfaction report is necessary for interpreting the ED Patient Satisfaction Report data element.
Few ED patient records include data on patient satisfaction. However, in many ED settings, these data can be obtained as a by-product of patient satisfaction questionnaires or interviews administered to the patient or a responsible informant following the ED visit. These instruments are used to assess patients' satisfaction with various aspects of ED care, such as the technical quality of care, interpersonal aspects of care, accessibility and availability of care, and physical setting comfort.
Many instruments designed to measure patient satisfaction have been developed, but no consensus exists regarding the dimensions of care that should be measured or how to measure them. Until a standard system for coding the type of patient satisfaction is available and widely accepted, this data element must be adapted for local use. One option is to develop a set of descriptors of the type of patient satisfaction report for use in data entry.
Data Type (and Field Length)
CE - coded element (200).
Yes; the ED Patient Satisfaction Report Group repeats to record the patient's reported satisfaction with each specified dimension of ED care.
Component 1 is the code for the type of patient satisfaction
Component 2 is the descriptor of the patient satisfaction report type.
Component 3 is the coding system identifier.
Components 4 - 6 can be used for an alternate code, descriptor, and coding system identifier.
Text data also can be entered without an accompanying code, as follows:
Component 1 =
Component 2 = Waiting time before seen
Data Standards or Guidelines