Community Participation in Problem-Solving: Managing Conflict (UN Habitat - United Nations Centre for Human Settlements )

Community Participation in Problem-Solving: Managing Conflict (UN Habitat - United Nations Centre for Human Settlements )

		(introduction...)
		Guidelines for the trainer
		Introduction
		A statement of principles
		1. The sources of conflict
		II. Styles of conflict-management
		III. Choosing a style
		IV. Practising assertiveness and co-operation
		V. Exercises in handling conflict
		Bibliography