8.36 ED PATIENT SATISFACTION REPORT

PART OF THE ED PATIENT SATISFACTION GROUP (8.35 AND 8.36)

Definition

Patient's reported satisfaction with specified aspect of ED care.

Uses

Data on patient satisfaction are used in ED administration, quality-of-care monitoring and evaluation, and health services research.

Discussion

Few ED patient records include data on patient satisfaction. However, in many ED settings, these data can be obtained as a by-product of patient satisfaction questionnaires or interviews administered to the patient or a responsible informant following the ED visit. These instruments are used to assess patients' satisfaction with various aspects of ED care, such as the technical quality of care, interpersonal aspects of care, accessibility and availability of care, and physical setting comfort.

Many instruments designed to measure patient satisfaction have been developed, but no consensus exists regarding the dimensions of care that should be measured or how to measure them. Until a valid, reliable, and practical set of patient satisfaction measures is available and widely accepted, this data element should be used for locally selected patient satisfaction reporting codes. One option is to enter a text description of the patient’s reported satisfaction with the specified aspect of care.

Data Type (and Field Length)

CE - coded element (200).

Repetition

Yes; the Patient Satisfaction Report Group repeats to record the patient's reported satisfaction with each specified dimension of ED care.

Field Values

Component 1 is the code for the patient satisfaction report.
Component 2 is the descriptor of the patient satisfaction report.
Component 3 is the coding system identifier.
Components 4 - 6 can be used for an alternate code, descriptor, and coding system identifier.

Text data also can be entered without an accompanying code, as follows:

Component 1 = “ “
Component 2 = Long waiting time before seen by physician

Data Standards or Guidelines

None.

Other References

None.