The information explosion continues unabated. The promise of
information technology has long been heralded as a means of containing, and
perhaps counteracting, this explosion. This paper has argued and illustrated
with many examples that the problem is not amenable to technology panaceas.
Instead, success is much more likely if the concepts, principles, methods, and
tools of human-centred design are used to determine contextually relevant
information requirements, as well as synthesize support systems that satisfy