|Decision Making in a Crisis - Handouts (FEMA-EMI, 1999, 11 p.)|
Instructions: This examination will test how much you have learned during the Decision Making in a Crisis workshop. You will have 30 minutes to complete the examination.
· Read each question carefully. Scenarios will precede some of the questions.
· Select the best answer that you believe is correct.
Scenario 1: Rothville Bomb Threat
The fire chief of Rothville received a call from a concerned parent, who is also a newspaper reporter, about a bomb threat at the middle school. Her children told her about a bomb threat at school that day. The school did not evacuate the building, and, apparently, this has happened several times before. The parent had called school officials, and they referred her to the fire department. After making some phone calls, the fire chief learned that it is the school district's policy to evacuate the schools for all bomb threats.
Questions 1-5 refer to Scenario 1: Rothville Bomb Threat.
1. Which of the major impediments listed below would apply to this scenario?
a. Time pressure
b. Political pressure
d. Financial pressure
2. In sizing up the situation, the fire chief should determine all of the following except:
a. Who is involved.
b. What the stakes are.
c. What is happening.
d. Why bomb threats are being made.
3. After collecting the information needed to resolve this situation, the fire chief should use the problem-solving model. All of the following are steps in the problem-solving model except:
a. Generate ideas.
b. Determine objectives.
c. Build a plan.
d. Take action.
4. Which of the following blocks in the decision making process would not apply to this scenario?
5. The fire chief's ability to recognize and assess the relevant facts in this situation is an example of the ____________ aspect of ethical decision making.
Scenario 2: Fundraiser
A local businessman is hosting a political fundraiser. The keynote speaker will be a former U.S. Senator, and a famous vocal group will perform at the fundraiser. Admission to the fundraiser is by invitation only. Tickets to the event cost $250 per person. The city manager asks his secretary to call the businessman for tickets to the fundraiser. His daughter is a big fan of the vocal group. After the secretary explains the situation to the businessman, he gives the city manager four tickets.
Questions 6-8 refer to Scenario 2: Fundraiser.
6. The city manager is violating which ethical "don't" in this scenario?
a. Using his position to seek personal gain.
b. Making promises to gain favors.
c. Using inside information to benefit others.
d. Using company time for personal reasons.
7. Possible consequences for the city manager could include administrative and _____________ sanctions.
8. The secretary has an obligation to ____________ or she will violate her ethical obligations.
a. Report the incident to the media.
b. Report the incident to another secretary.
c. Report the incident to her friends.
d. Report the incident to the city manager's supervisor.
9. The most difficult step in crisis decision making is:
a. Implementing the solution.
b. Selecting the alternative.
c. Identifying the problem.
d. Monitoring the success of the solution.
10. Decision making in a crisis is made more difficult because of all of the following except:
d. Time pressure.
11. Once you implement a decision, you must:
a. Praise the results.
b. Maintain the plan.
c. Evaluate the plan.
d. Avoid the results.
12. Which part of the problem-solving model helps to establish deadlines and assign tasks?
d. Problem definition
13. Cultural blocks to creative problem solving are caused by people refusing to change tradition, saying, "We've always done it this way".
14. Credibility and reputation are at risk if you do not comply with ethical standards.
15. Sizing up the situation involves analyzing the situation to determine all of the following except:
a. What is happening.
b. Who is involved.
c. When the situation occurred.
d. What the stakes are.
16. One step in decision-making/problem solving is to identify some of the contingencies.
17. Objectives should do all of the following except:
a. Use all available resources.
b. Set measurable tasks.
c. Establish priorities.
d. Tell what is needed.
18. Resources include all of the following except:
19. After taking action, it is not critical to monitor the progress of the problem.
20. When plans are completed, they need to be communicated to all parties involved.
21. Which of the following statements about effective decision-makers is not true?
a. They recognize their own capabilities, biases, and limitations.
b. They weigh the risks, responsibilities, reward, and results of alternatives then accept the positive and negative consequences.
c. They are born knowing how to make good decisions; no one who isn't born with the skill can develop it.
d. They work hard at obtaining information and suspend judgment until all the facts are in.
22. Ethical competency involves all of the following except:
23. Ethical __________ is demonstrating a strong desire to act ethically and to do the right thing.
24. All of the following are ethical "Do's" except:
a. Placing the law above private gain.
b. Acting impartially.
c. Protecting department property.
d. Using company time for personal reasons.
25. The solicitation of gifts is an example of seeking personal gain.
26. An example of preferential treatment by a disaster worker is:
a. Setting up a Disaster Recovery Center in a central location.
b. Treating all contractors the same.
c. Processing all applications in the same manner.
d. Providing more information to one group of disaster victims than to another group.
27. All of the following are reasons to comply with ethical standards except:
a. Professional reputation
b. Political sanctions
c. Clear conscience
d. Leadership by example
28. After taking action on a situation, it is critical to ask all of the following questions except:
a. Has the situation changed?
b. Are more resources required?
c. Has the media been contacted?
d. Is a different alternative solution required?
29. Monitoring the success and results of a solution is an ongoing process that is critical to fine tuning a course of action.
30. All of the following are ways to prevent making poor decisions in a crisis situation except:
a. Be afraid to take calculated risks.
b. Don't rush decisions.
c. Be flexible.
d. Consider all options.