 | Violence at Work - Second Edition (ILO, 2000, 192 p.) |
 |  | (introduction...) |
| | Preface |
| | Preface to the second edition |
| | Acknowledgements |
|  | PART I: UNDERSTANDING VIOLENCE AT WORK |
| | Chapter 1. Introduction: A catalyst for action |
| | (introduction...) |
| | Learning from workplace tragedies |
| | The emergence of violence at work as an issue |
| | (introduction...) |
| | The United States |
| | South Africa |
| | The United Kingdom |
| | France |
| | Japan |
| | The Philippines |
| | Germany |
| | The changing profile of violence at work |
| | From awareness to action |
| | The ILO’s engagement |
| | The scope of the report |
| | Chapter 2. Patterns and trends |
| | (introduction...) |
| | Tempering concern with caution |
| | Definitions and similar matters |
| | 1996 International Crime Victim Survey (ICVS) |
| | (introduction...) |
| | Victimization at the workplace |
| | (introduction...) |
| | Prevalence of victimization |
| | Context of victimization |
| | Age of victims |
| | Weapons used in committing crimes |
| | Reporting to the police or to other authorities |
| | A unique but still limited vision |
| | Workplace violence: Regional and national data |
| | (introduction...) |
| | Scale and severity: Europe |
| | (introduction...) |
| | Sexual harassment |
| | Physical violence |
| | Intimidation and bullying |
| | Health effects of violence at work |
| | Effects on absences from work |
| | Scale and severity: North America |
| | (introduction...) |
| | Homicide |
| | Assaults |
| | Sexual harassment |
| | Bullying |
| | Mobbing |
| | Occupations at special risk |
| | Costs and consequences |
| | (introduction...) |
| | Individual costs |
| | Organizational costs |
| | Community costs |
| | Chapter 3. Explanations |
| | (introduction...) |
| | Complex causes, complex solutions |
| | Factors leading to violence |
| | Individual behaviour and workplace violence |
| | Interactive model and explanation |
| | Perpetrators |
| | Victims |
| | Environment |
| | Situations at risk |
| | (introduction...) |
| | Working alone |
| | Working in contact with the public |
| | Working with valuables and cash handling |
| | Working with people in distress |
| | Working in an environment increasingly “open” to violence |
| | Working in conditions of special vulnerability |
| | Outcome |
| | Towards finding responses |
| | PART II: RESPONDING TO VIOLENCE AT WORK |
| | Chapter 4. Legislative and regulatory interventions |
| | (introduction...) |
| | Legal responsibilities and rights |
| | Legal and regulatory expansion |
| | Criminal law |
| | Civil and common law |
| | Employment injury legislation |
| | Health and safety legislation |
| | Prevention through environmental measures |
| | Specific measures against violence at work |
| | (introduction...) |
| | Specific risk factors: Working alone |
| | Occupations particularly at risk: Health care and social service workers |
| | Special types of violence: Sexual harassment |
| | Encouraging action against violence |
| | Collective agreements on violence at work |
| | From intervention to action |
| | Chapter 5. Guidelines and best practice |
| | (introduction...) |
| | Choosing the best approach |
| | Preventive strategies and measures |
| | (introduction...) |
| | Preventive strategies |
| | Preventive measures |
| | (introduction...) |
| | Selection and screening |
| | Training |
| | Information and communication |
| | Physical environment and layout |
| | Work organization and job design |
| | Dealing with violent incidents |
| | (introduction...) |
| | Defusing aggression |
| | Immediate action after violent incidents |
| | Post-incident management |
| | From national to cross-national approaches |
| | Chapter 6. International action |
| | (introduction...) |
| | The hazards of a global workplace |
| | Violence at work in the context of human rights |
| | Action by international agencies |
| | (introduction...) |
| | Violence at work as a labour issue |
| | Violence at work as a health and safety issue |
| | Violence at work as a criminal justice issue |
| | Internal action within the united nations system |
| | Regional initiatives to combat violence at work |
| | PART III: FUTURE GUIDANCE |
| | Chapter 7. Beyond violence: lessons for future action |
| | (introduction...) |
| | Repudiating violence |
| | From a hidden to a disclosed issue |
| | From a restricted to a public issue |
| | From an issue for discussion to an issue for action |
| | Focusing international action |
| | References |
| | Other ILO publications |
| | Back cover |
Acknowledgements
Special thanks are due to all those who contributed to different parts of this book, in particular, Michele Jankanish for input into the design and preparation of the chapter on legal issues; Janet Neubecker for searching and selecting from the vast documentation; Kristine Falciola for Internet research; Helen Wielander for the typing and processing of the manuscript; and John Myers for his support and involvement in the research and editorial work.
The ILO would like to thank the many individuals, governments, employers, trade unions, research institutes and other organizations that provided information, advice and comments on the issues of this publication.
|
|