 | | (introduction...) |
| | 59. Communicate effectively to increase efficiency49 |
| | 60. If you don't give people information, they'll make up something to fill the void50 |
| | 61. Be accessible. Eat lunch! |
| | 62. Inform - keep informed - use information |
| | 63. Listen to what is not being said52 |
| | 64. Learn to pay attention53 |
| | 65. Learn how to interpret body language54 |
