Qualitative and Quantitative Methods (QQM) are proved more and more popular tools for Librarians, because of their usefulness to the everyday professional life. QQM aim to the assessment and improvement of the services, to the measurement of the functional effectiveness and efficiency. QQM are the mean to make decisions on fund allocation and financial alternatives. Librarians use also QQM in order to determine why and when their users appreciate their services. This is the start point of the innovation involvement and the ongoing procedure of the excellent performance. Systematic development of quality management in libraries requires a detailed framework, including the quality management standards, the measurement indicators, the self-appraisal schedules and the operational rules. These standards are practice-oriented tools and a benchmarking result. Their basic function is to express responsibly the customer (library user) -supplier (library services) relationship and provide a systematic approach to the continuous change onto excellence. The indoor and outdoor relationships of libraries are dependent of their communication and marketing capabilities, challenges, opportunities and implementation programmes.

The Conference will attend library professionals: professors, administrators, technologists, museum scientists, archivists, decision makers and managers.
For your papers, please follow precisely the given Template following the format and instructions from the conference website at: http://www.isast.org.
If you propose a Special Session including 4-6 papers, the papers will be included into the book as a Specific Chapter under the title of the special session.
Special Session or Workshop (2 or more sessions) proposals should have the session title, the name and affiliation of the organizer and a brief description (5-10 lines).

You may upload the Abstract/Paper Template and formulate your paper according to the instructions at: http://www.isast.org/abstractpaperregister.html
Please submit your paper in MS Word format as an email attachment to secretariat@isast.org

You can also submit your Abstract electronically by using the facilities of the conference website at: http://www.isast.org/abstractpaperregister.html

For workshop proposals or presentations regarding your Library or your Organisation please contact Dr. Anthi Katsirikou at anthi@asmda.com

Kind regards

On behalf of the Conference Committee

Dr. Anthi Katsirikou, Conference Co-Chair
University of Piraeus
Library, Deputy Director
Head, European Documentation Center
Board Member of the Greek Association of Librarians and Information Professionals

anthi@asmda.com ; secretariat@isast.org

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