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close this section of the library Knowles, C. J.(1)
View the document An ethnographic study of technical support workers: why we didn't build a tech support digital library
Cunningham, S. J., Knowles, C. J., Reeves, N. (2001) Proc First ACM/IEEE Joint Conference on Digital Libraries (JCDL'01), Roanoke, Virginia, 189-198. ACM Press, New York.