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MailBITS/28-Sep-92

Bill Leue writes, "Your article on the StyleWriter backlog problem mentions the HP DeskWriter as a suitable substitute. You should also note that HP has recently extended the warranty on the DeskWriter to three years, making it even more attractive. The latest HP drivers seem to completely eliminate problems with System 7.0, TrueType, etc., and offer print spooling to boot." [Alternately, read on for news about a new printer from GCC. - Adam]

Information from:
Bill Leue -- leue@crd.ge.com

Apple Support -- A friend writes in response to Tonya's query about how Apple would restrict toll-free support to people who buy through the new Apple Catalog: "I used to work on the System 7 upgrade answer line so I may be able to answer your question. Users who purchase items mail-order will have to provide their serial number, which will be their ticket into the support line. If you don't have the magic number, you will be referred to the usual avenues of support, dealers, user groups, and so on."

About those mailing lists... -- In response to our comment of last week about Apple never having used the mailing list they keep from returned registration cards, Edward Reid writes:

They use it now - to make money by selling it to third-party vendors. When I sent in the registration for my IIci, I listed my P.O. Box as 378-CI. I also checked the box on the card requesting no outside use. (I believe that box was on the IIci card. Some of the registration cards had it and some didn't. The ones that didn't, I wrote a note to the same effect.) A few months later I got advertising mail from some unrelated vendor (I no longer remember who - I think it was only one). Because of the variation in the P.O. Box, I knew the address came from Apple. I called Apple and complained. They said, "If you checked the box we wouldn't do that." I said, "Caught you red-handed." They must have fixed it; I haven't received any more mail sent to that P.O. Box.

Information from:
Edward Reid -- ed@titipu.resun.com