by Mark H. Anbinder, Contributing Editor -- email@example.com
Technical Support Coordinator, BAKA Computers
Readers who have an ADB model of the TelePort modem from Global Village Communication and are about to install one of Global Village's newer serial modems (the TelePort/Silver or TelePort/Gold) should be aware of problems with using both modems with one Macintosh.
The first problem occurs when you install the TelePort serial software - the installer erases the TelePort ADB software during installation. (This caused extra confusion because I had received my latest software update electronically and didn't have a copy on disk!) The second problem appears when you boot the Macintosh and find that the ADB and Serial Control Panels each refuse to load if the other is present.
A Global Village representative quickly responded to an email query about the issue (a good indication of their highly-responsive level of support), and said a fix is being prepared for a future software release. In the meantime, if you need to use both modems from the same Mac, you should use the ADB TelePort's software normally, and use the serial TelePort as a standard modem with no software. This means you'll be able to send and receive faxes only from the ADB modem.
Global Village Communication -- 800/736-4821 -- 415/390-8300