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Negotiator : The Councilor as Negotiator: Handbook 7 (UN Habitat - United Nations Centre for Human Settlements )
Part II - Workshop on the councilor as negotiator
Overview
Warn - up exercises: what kind of negotiator are you?
Trainer presentation
Role play/case study: the bulldozer disagreement
Exercise: the language of negotiation
Role play/case study: hawker/council confrontation
Skill transfer exercise