Cover Image
close this bookNegotiator : The Councilor as Negotiator: Handbook 7 (UN Habitat - United Nations Centre for Human Settlements )
View the document(introduction...)
View the documentForeword
View the documentAbout the hat
View the documentHow to use this handbook
close this folderPart I - Essay on the council as negotiator
View the documentDefinition
View the documentSummary
View the documentReflection
View the documentConcepts and ideas
View the documentWin - win negotiating
View the documentAn enlightened view
View the documentReflection
View the documentWhy is negotiating important in local government?
View the documentRespect cultural differences
View the documentReflection
View the documentHow to negotiate more successfully
View the documentPrincipled negotiations
View the documentWhat do you REALLY want?
View the documentDon't announce positions but know what they are
View the documentNegotiation skills: one of the councilor's best friends
View the documentKey points
View the documentReferences
close this folderPart II - Workshop on the councilor as negotiator
View the documentOverview
View the documentWarn - up exercises: what kind of negotiator are you?
View the documentTrainer presentation
View the documentRole play/case study: the bulldozer disagreement
View the documentExercise: the language of negotiation
View the documentRole play/case study: hawker/council confrontation
View the documentSkill transfer exercise

About the hat

The hat worn by the figure on the right and shown on pages to come was selected to symbolize the councilor role featured in this handbook.


Hard hat worn by Bolivian tin miners