Attachment A: Developing a critical incident for session II, step 3b.

TRAINERS ONLY

Here are some helpful hints for developing your country specific critical incidents.

1. Keep a critical incident brief.

2. You want to provide enough information to tell readers who is involved, what has taken place and where, but you don't want to belabor the story with too much detail.

3. Leave the situation unresolved so readers have the opportunity to suggest how they would handle the situation.

4. Critical incidents are best when based on real-life situations. Use your own personal experiences of the country or draw upon other staff to provide this background.

5. Describe a situation in which a Volunteer would face an uncomfortable or possibly threatening experience, then ask the readers how they would handle the situation.