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close this bookOrganizational Performance and Change Management - Workshop proceedings - October 1-3, 1997, International Institute of Rural Reconstruction (IIRR), Philippines (IIRR, 1997)
close this folderOverview
close this folderThe internal impetus and imperatives for organizational performance and change management
View the document(introduction...)
View the documentElements of NGDO performance and change management
View the documentOrganizational diagnosis
View the documentChange management interventions
View the documentConclusion

Change management interventions

Change management interventions are at four levels.

1. Strategic level

At the "strategic level of intervention", strategic planning/management is helpful in defining the organizational anchors and formulating the organizational design. While many NGDOs have gone through strategic planning processes, only a few have actually installed the strategic management systems prescribed during the planning exercise. The systems will enable the organization to be constantly sensitive and responsive to internal and external developments.

2. Operations management

"Operations management interventions" are mainly internal systems - and structure - focused. They address the task of organizational design. Factors which contribute to the difficulty of installing and maintaining these systems include: the difficulty to cope with expanded or more complex tasks, lack of time among NGDO managers and leaders to focus on internal management concerns, their lack of management training and expertise as well as the inadequacy of resources to seek external expertise for such purposes.

3. Program and project development and management

"Program as well as project development and management interventions" address weaknesses in organizational performance. Some factors which explain the problems experienced by many NGDOs in measuring their program or project performance include: lack of clarity of what to measure in their performance, lack of system and rigor in planning, and, therefore, poor systems of monitoring and evaluation.

4. Institutional development

"Institutional development interventions" refer to those that develop the capacity of NGDOs to manage their relationships and linkages with other entities in society. It is through these networks and linkages that the NGDOs are able to play societal roles bigger than what they can do on their own.

Any combination(s) of the strategic, operational and program/project interventions may comprise an organizational development strategy or process which may be directed at different targets such as individual, group or team, inter-group, organization-wide and outside organization. These may be of different types: training, consultative, techno-structural, data process/feedback.