 | | (introduction...) |
 | | Preface |
 | | Introduction |
 | | To the reader |
 | | 1. Management, information and development |
 | | 2. Managing information: Introduction |
 | | 3. Planning the service |
 | | 4. Organization and control |
 | | 5. The management of staff |
 | | 6. Management of financial and physical resources |
 | | 7. Evaluation and change |