Job Quality and Small Enterprise Development - Working Paper No. 4 (ILO, 1999, 35 p.)

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Foreword

Executive Summary

1.0 Introduction

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1.1 Definition of job quality

2.0 Description of the situation

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2.1 The aggregate picture

2.2 The disaggregated picture

2.3 Quality as a basis for competition

3.0 Practical experiences

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3.1 Changing demands and prerequisites for inter-firm trade

3.2 Internal enterprise transitions

3.3 The community context

4.0 Lessons from practical experience

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4.1 Increasing training and knowledge

4.2 Integrating competitiveness with qualitative conditions

4.3 Promoting self-help associations and collective solutions

4.4 Developing enabling regulatory environments

4.5 Towards a local, integrated and holistic approach

5.0 Main findings and conclusions

List of references