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close this bookRefugee Emergencies. A Community-Based Approach (UNHCR, 1996, 142 p.)
close this folderPart One. Emergency Response
View the document(introduction...)
View the documentThe Role of Community Services
View the documentNeeds and Resources Assessment
View the documentPlanning Action
View the documentCommunity Building

Needs and Resources Assessment


Questions needing answers:

Who are the refugees?
What are their priorities?
What can they do for themselves?
What could they do for themselves with some help?

In order to respond to refugees' needs we must understand what they lack to live a full human life. Needs vary from the very basic ones of food, doming and shelter, to the less tangible, the needs of self-esteem, to belong, to be loved and to be able to grow. While basic physical requirements are easily identified in an emergency, the deeper human needs, which are not so easily perceived, often do not receive the same attention. However, it is essential that the whole range of human needs is understood from the beginning, in order that planning for long-term durable solutions can be set in place. It should be borne in mind, however, that needs will change and a reassessment will have to be made so that new plans and goals can be put in place to ensure that assistance is provided in the most appropriate way. The diagram on the next page illustrates this cycle.

A needs assessment can take hours, days, or weeks depending on the urgency of the situation, the range of needs, problems and resources examined, the size of the population, the methods used to collect information, the ease or difficulty with which information can be obtained, the personnel available, the process of analysis. Response to a true emergency should not be delayed pending completion of a detailed needs assessment. Tailor the process to the degree of urgency or stability of the situation.

Sources of Information: Three sources of information which may be used for assessing needs are existing data, expert opinion and the refugees themselves. Use information from all three, for cross-checking and validating information (see box on page 20). An area for particular attention is the gathering of information on how certain problems would have been resolved by refugees in their country of origin.

Comparing Needs and Resources: Problems result when the resources available to a population are inadequate to meet the needs of the entire population; are not appropriate to certain needs; are not accessible to all who need them; are not culturally acceptable to some or all of the population concerned.

There is sometimes a tendency to focus more on outstanding needs and problems than on the resources available. This can lead to faulty analysis and inappropriate programmes.

Give attention to the following "resources":

· Government, agency and UNHCR assistance provided for basic needs
· Existing social service projects
· The range of skills the refugees themselves possess
· Traditional "coping mechanisms" of the refugee population
· Tools, equipment and other items that the refugees already have
· Technical assistance available from:

- Government departments
- NGOs
- UNHCR Community Services and Education Officers
- Other UN bodies

· Potential funding for projects from UNHCR or other sources
· Local organizations and religious bodies

Solving the Social Problems of Refugees is a Cyclical Process:

Refugee needs and resources change over time. Assessments must be made periodically to determine whether priorities should be shifted.

Sources of Information

1. Existing Data

Before starting a survey, see what statistical information is already available. Sources include: registration forms, medical statistics on types of illnesses, causes of death, nutritional status, etc.

This information is relatively easy and inexpensive to obtain. Statistics can indicate which part of a refugee population is affected by a problem.

Find out how and when existing statistics were developed. They are of limited value if: they are out of date, they were not collected properly or do not cover all the areas to be assessed. Statistics based on services requested may under-estimate the extent of a problem. Often the most needy refugees are unable to get to the place where services are.

2. Expert Opinion

The groups listed below may be able to give direct information on refugee problems or provide background on how these problems develop and how they can be solved.

· Staff who have been working directly with the refugees concerned. Government officials responsible for refugee matters.

· Refugee leaders.

· Teachers in local schools.

· Workers in local voluntary organizations.

· Social welfare experts from a local university, government welfare office or UN system.

This information can be gathered easily and quickly. First-hand experience can be particularly valuable. Case examples help clarify how problems develop. They also add a human dimension to statistics.

There is always the possibility that one person's view may be biased or inaccurate. Experience with a limited number of cases may not justify general assumptions about the actual extent of a problem.

3. General Refugee Population

When refugee problems are assessed, it is essential to get information from the people most directly concerned. Information can be obtained from refugees through specially-called meetings, a general survey, social case histories or informal contacts.

The obvious advantage of information from refugees is that they have first-hand experience of the problem.

Meetings may not represent the views of the population as a whole. Surveys are usually time-consuming and expensive and do not produce valid results unless they are properly done. Informal contacts present a limited and possibly biased view.


Analysing the Situation

The following questions suggest the kind of analysis that begins during the collection of information on needs, resources and problems. The answers will provide a framework for action.

Determining Severity and Extent:

How extreme are the problems?
What part of the population do they affect?

Identifying Root Causes:

What is the reason for the problem?
Why is a need not being met properly?

Understanding Inter-Relationships:

Does a particular problem result or lead to any others? Are the resources currently being used having the desired effect? If not, why?
Would a proposed solution be likely to have any side-effects? Would these be positive or negative?

Identifying Barriers:

What prevents the refugees from solving the problem on their own?

Researching Previous Efforts:

Have others tried to resolve the same problem elsewhere in the country? In other countries?
What worked and what did not?

Selecting Points of Intervention:

Should attention be given to the causes of a problem, barriers to a solution or the effects? Should each be addressed?


Check List

What is the demographic composition of the population? Percentage of men, women and children?

What are the ethnic, linguistic and cultural characteristics of the refugee population.

What is the average family size and the typical household arrangements?

What are their traditional and normal life-styles?

What resources have they brought with them?

Are they able to survive and support themselves, at least in the beginning?

Are cultural factors being respected or taken into account in the planning of assistance?

How are basic needs being met (by outside aid, local population, local government, NGOs) and how is this given?

Are basic needs being met?

What are the refugees doing to help themselves? Are traditional coping mechanisms reactivated? If not, for what reasons?

How can dependency be avoided? Are all opportunities for self-help being facilitated?

Is the condition of the refugees better or worse than that of the host population? What is different? Why? What can be done to avoid conflict?

What resources are on hand and en route from all sources?

What unmet needs exist?

What further problems/needs might be anticipated?

What are the priorities as seen by the refugees themselves?

Which are the priority target groups and how might the priority needs be met?

What criteria should be used for allocation and distribution of services and assistance? Are they flexible enough to allow the inclusion of late-comers immediately?

How long did the flight take?

Have arrangements for self-help groups been established?

Have community leaders, workers, health professionals, TBAs and teachers been identified and mobilized?