Cover Image
close this bookGuide for Managing Change for Urban Managers and Trainers (HABITAT, 1991, 190 p.)
View the document(introduction...)
View the documentForeword
View the documentIntroduction
close this folderPart I
View the documentInitiating the learning experience
View the documentThe urban management challenge
View the documentOrganizational change: concepts and strategies
View the documentPersonal and organizational effectiveness
close this folderAction research and planning
View the document(introduction...)
View the documentBuilding a problem-solving relationship
View the documentProblem identification
View the documentAnalysing the problem
View the documentPlanning a course of action
View the documentExperimentation and redesign, implementation, evaluation
View the documentGroup effectiveness
close this folderPart II
View the documentThe urban manager: evolving roles for managing change
View the documentStrategic planning: concepts and strategies for planned change
View the documentCulture and management
View the documentPower, influence and personal empowerment: making a difference back on the job
View the documentManaging change: the leadership dimension
close this folderPart III
View the documentPlanning re-entry


Effective urban management is needed all over the world, but scarcity of resources and a rapid rate of urban growth make this need most pressing in developing countries. Rapid change and the necessity of “doing more with less” require especially competent urban managers. To assist member countries in responding to this challenge, the United Nations Centre for Human Settlements (Habitat) has been offering, during the past decade, a variety of training programmes directed at closing the principal skill gaps and at promoting new approaches, methods and techniques.

Subjects covered by these programmes, usually implemented jointly with national training institutions and with assistance of agencies such as Economic Development Institute (EDI) of the World Bank or the United States Agency for International Development (USAID), can be divided into two main groups: (a) specific techniques and methods in areas such as urban local government revenue generation, budgeting, expenditure control or project preparation; and (b) general management and organizational development skills needed by urban managers. Strengthening of training in both areas is urgently needed, but the lack of training materials seems to be particularly pressing in the second - general management and organizational development for urban managers. This publication is an attempt to fill this gap.

The Guide to Managing Change for Managers and Trainers have been developed by Dr. Fred Fisher, Director, International Development Institute for Organization and Management (IDIOM), in collaboration with the training staff of the United Nations Centre for Human Settlements (Habitat). Dr. Fisher has had many years of experience as a city manager, training executive, management adviser and university professor. The Guide has been tested during training courses in Africa and Asia directed by Dr. Fisher for UNCHS (Habitat) in collaboration with USAID and EDI.

Dr. Arcot Ramachandran
Executive Director
United Nations Centre for Human Settlements (Habitat)