Effective urban management is needed all over the world, but
scarcity of resources and a rapid rate of urban growth make this need most
pressing in developing countries. Rapid change and the necessity of doing
more with less require especially competent urban managers. To assist
member countries in responding to this challenge, the United Nations Centre for
Human Settlements (Habitat) has been offering, during the past decade, a variety
of training programmes directed at closing the principal skill gaps and at
promoting new approaches, methods and techniques.
Subjects covered by these programmes, usually implemented
jointly with national training institutions and with assistance of agencies such
as Economic Development Institute (EDI) of the World Bank or the United States
Agency for International Development (USAID), can be divided into two main
groups: (a) specific techniques and methods in areas such as urban local
government revenue generation, budgeting, expenditure control or project
preparation; and (b) general management and organizational development skills
needed by urban managers. Strengthening of training in both areas is urgently
needed, but the lack of training materials seems to be particularly pressing in
the second - general management and organizational development for urban
managers. This publication is an attempt to fill this gap.
The Guide to Managing Change for Managers and Trainers
have been developed by Dr. Fred Fisher, Director, International Development
Institute for Organization and Management (IDIOM), in collaboration with the
training staff of the United Nations Centre for Human Settlements (Habitat). Dr.
Fisher has had many years of experience as a city manager, training executive,
management adviser and university professor. The Guide has been tested
during training courses in Africa and Asia directed by Dr. Fisher for UNCHS
(Habitat) in collaboration with USAID and EDI.
Dr. Arcot Ramachandran
United Nations Centre for Human Settlements